Client Support Specialist
Tampa, Florida•Full-time
$50,000 - $60,000 annually
$50,000 - $60,000 annually
About the Job
Join a Trusted Name in Personal Injury Law:
With over 23 years of dedicated legal service, Ligori & Ligori Attorneys at Law has earned a strong reputation for client advocacy and compassionate representation across Florida. The Client Support Specialist plays a vital role in shaping the client experience and supporting the day-to-day operations of our busy law firm.
This position is more than just answering phones — it's about creating a welcoming environment and keeping our office running smoothly with professionalism and heart.
Our Core Values: Humble. Hungry. Smart.
At Ligori & Ligori, we treat each other like family. We believe in:
- Humility – Respect and kindness in every interaction.
- Hunger – A strong work ethic and desire to grow.
- People Smarts – Professionalism, empathy, and emotional intelligence.
If you're seeking a long-term opportunity where your contribution truly matters, this is the place for you.
Key Responsibilities:
- Provide excellent customer service
- Serve as a contact for client questions, concerns and updates regarding any client inquiries
- De-escalate challenging situations & provide solutions aligned with firm policies
- Provide regular case status updates via phone, email, and text
- Manage high call volume while maintaining quality interactions
- Build trust and rapport with clients through empathy and active listening
- Conduct client satisfaction check-ins and follow-ups
- Collaborate with attorney, case managers and support staff to obtain updates
- Document accurately in the case management system
- Maintain accurate and organized records and filing systems
- Provide front office and mail room support as needed
What We're Looking For:
- Someone who is detail-oriented and follows direction well
- Case manager or law firm experience in Personal Injury
- A team player who takes pride in supporting others’ success
- Strong organizational and multitasking skills
- Ability to thrive in a structured, fast-moving environment
- Proven ability to multitask, stay organized, and manage time efficiently
- Must pass a pre-employment screening
- Bilingual a plus; not mandatory
Benefits & Perks:.
- Paid Time Off:
- 1 week vacation after 6 months.
- 2 weeks vacation after 1 year.
- 3 weeks vacation after 2 years.
- 6 personal/sick days per year.
- 6 federal holidays off.
- Health Benefits:
- 4 health insurance plans to choose from (including HSA options).
- Basic health, dental, and vision insurance fully paid by the firm.
- Coverage begins the 1st of the month after 30 days of employment.
- $50,000 Life Insurance Policy (100% paid by the firm).
- Discounted JCC Gym Membership and more
Apply Today:
If you're passionate about helping others, thrive in a people-first environment, and are looking for a firm that invests in your growth — we want to meet you!
About Ligori & Ligori Attorneys at Law
We are personal injury lawyers that have dedicated our careers to helping those who have been harmed by others. We help our clients receive restitution for their injuries and losses. It is our privilege to offer our legal experience to clients from all over Florida that need assistance in recovering damages for their injuries. Main office located in Tampa, Florida.